How to Access Services

Who Qualifies

While Deschutes County Behavioral Health primarily works with those on the Oregon Health Plan we encourage anyone, regardless of insurance, to call us. No one will be denied care regardless of inability to pay. There is a discounted/sliding fee schedule available based on family size and income. We provide Access services to adults, children, and families. Our screeners also provide referrals to the community for those who do not qualify for our services.

How to Get Started

Please call (541) 322-7500 to obtain more information on how to access services. Our Access Team is here to answer questions and to determine if you are eligible for services. You may be scheduled for an access appointment at one of our locations in Bend, Redmond, or La Pine.

What is the Access Team

The Access Team is the main entry point for most of Deschutes County’s Behavioral Health treatment programs. We provide screenings, assessments, placement recommendations, and referrals for mental health and substance abuse services. We also coordinate care with community providers.  

What to Expect During an Access Appointment

Completion of required paperwork ​

Intake Packet: 

• Adult Intake Packet
  • Paciente Adulto Nuevo Paciente Español
• Child and Family Intake Packet
  • Niño y familia Paciente nuevo paquete español
• DCHS Release of Information
  • Autorización Para El Uso Y La Divulgación De La Información Personal De La Salud

Additional client information packets: 

• Behavioral Health Client Information Packet 
  • Paquete de Información para Clientes de Salud Conductual

Meeting with an Access clinician who will conduct a screening

Appointment may last up to 2 hours

What To Bring To Your First Appointment

• Your current insurance information
• Income verification
• Your health history
• A list of current medications
• Any support person(s) you would like involved in your care
• For children: Bring your child (but only one child at a time), current guardianship forms, developmental screenings, IEP/IFSP info, Head Start info

What to Expect After the Assessment

• The Access clinician will determine what services are needed for you and will make a referral.
• You may receive a referral to a treatment provider at Deschutes County Behavioral Health or a referral to a community resource. This will be discussed with you during the Access appointment.

   OPENING DOORS TO SUPPORT, HOPE, AND CHANGE